Southwest Airline troubles continue Thursday, dozens of flights at MSP canceled

The saga continues for Southwest Airlines as the company works to resolve issues that have plagued it – and travelers – for days.

A 5 EYEWITNESS NEWS camera at Minneapolis-St. Paul International Airport’s (MSP) Terminal 2 captured an empty check-in counter due to another 27 flights in and out of MSP being canceled Thursday. Those flights are part of the more than 2,300 cancellations for the day across the country.

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Video from about 5:30 a.m. Thursday showed a crowd and one Southwest flight leaving the Twin Cities as it traveled to St. Louis.

A Southwest spokesperson told 5 EYEWITNESS NEWS Thursday morning the airline is continuing “to operate a reduced schedule by flying roughly one third of our schedule through Thursday” and that there weren’t any updates or adjustments to share regarding Friday’s flight schedule.

The company later announced that it expects to return to normal operations Friday.

The company also has a page where customers are able to rebook or ask for a refund, which can be found by CLICKING HERE. Information on bag reunification can be found by CLIKING HERE.

This is the fourth-straight day in a row of issues, and it could be a few more days before things get back on track.

One woman says she has been trying to get out since Monday.

“I’ve been checking religiously, I bought a flight from united for $1,000 to leave on Friday, so I’m happy to be going back to Southwest,” said Samantha Reid, who is traveling to Houston, Tex. “I am so happy, so excited, can’t wait to get out of the snow, it’s cold here compared to home!”

Nationwide, Southwest has canceled more than 13,000 flights this week after the airline said the big winter storm that moved across the country grounded planes and severely disrupted its schedule.

CLICK HERE to view a list of flights and their status at MSP.

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