Xcel Energy warns customers of recent phone call scams

In an effort to steal people’s money and personal information, scammers are targeting new and existing customers of Xcel Energy, the utility company said in a warning Tuesday.

Xcel says customers may encounter phone numbers online that are posing as Xcel contacts but are actually linked to scams. In other instances, scammers have called people directly, posing as Xcel agents.

Some scammers have collected personal information over the phone, then turned around and called Xcel to set up an account in that person’s name, making it difficult for the new customer to spot the scam.

Regardless of the method, Xcel has provided several warning signs to look out for, as well as tips for people to avoid these schemes.

Warning signs:

• Anyone asking for money upfront to complete a transaction – transactions or fees will appear on the customer’s next bill.
• Anyone requiring a single form of payment, such as a prepaid debit card – Xcel offers multiple payment options and will never ask about or require prepaid cards, even to avoid utility disconnection.
• Calls about past due bills – Xcel sends initial late payment notices through the mail and disconnection notices in writing before any services are shut off.
• Numbers online for Xcel that are not the main Xcel Energy line, which is 1-800-895-4999.

Safety tips:

• Call the Xcel Energy line at 1-800-895-4999 if you want to conduct business or start new services.
• Verify sources before wiring money or disclosing information like card numbers and Social Security numbers.
• Hang up if you are asked to pay upfront during a phone call.
• Hang up if you are told you only have one payment option, or if the requested form of payment seems suspicious.
• Hang up if you have any doubts about the authenticity of the caller.
• Call the Xcel line above to report any suspicious activities or clear scams.
• Call local authorities to file a complaint if you feel you have encountered a scammer.

To learn more about avoiding new and well-known scams, visit Xcel’s website. To protect yourself from other common scams and crimes, visit this safety resource from the FBI.