Veterans share difficulties booking service dogs on Sun Country flights

Service dogs are comforting companions for Veterans.  

But some veterans say they’re having a difficult time boarding Sun Country flights with their service dogs. 

Soldier’s 6, a Twin Cities nonprofit that trains service dogs, says some of it clients have had trouble getting paperwork approved before getting their dog on a Sun Country flight.

“We’ve had some paperwork fall through the cracks,” Soldier’s 6 trainer Mike Boehmer said. “We were able to get them onto the plane but it was a headache for the recipient at that moment trying to work with the airline and their dog at the same time to get them through.”

In a statement, Sun Country Airlines said:

“We’ve partnered with Service Animal Travel Solutions (SATS) to streamline service animal requests. Requesting travel with a service animal on Sun Country Airlines is a two-step process that must be completed at least 48 hours prior to your flight. We recommend starting this process at least five (5) days prior to departure. If you have booked your flight within 48 hours of departure, please submit your U.S. DOT Service Animal Air Transportation Form online immediately after booking and arrive at the airport ticket counter at least two hours prior to departure to allow adequate time for processing. In addition, once you have an approved Service Animal ID, and have booked a flight on Sun Country Airlines, you can request travel with your service animal. This step must be completed each time you make a reservation to travel on Sun Country Airlines.”