MSP: Passengers urged to check with airlines directly before arriving for Friday flights as tech outage continues
A technology outage affecting Microsoft systems is causing widespread problems around the world, and a big part of it are flights being canceled – including some at Minneapolis-St. Paul International Airport.
5 EYEWITNESS NEWS has been tracking a growing number of impacted flights at Minneapolis-St. Paul International Airport (MSP). Long lines caused issues at Terminal 1 early Friday, making it difficult to walk.
As of 6 p.m., 115 departures from MSP had been canceled and another 161 were delayed, according to the airport’s flight tracker.
Jeff Lea of the Metropolitan Airports Commission says the main message is the processing of passengers — whether at the check-in counter or through security — has been slowed dramatically. He is urging all passengers to check with their airlines directly before arriving at the airport to make sure their flight is going to happen Friday.
“We know that some airlines have canceled, preemptively, some flights in the early morning hours. We know there’s delays, we know there’s airlines that have been able to operate and depart, so it varies airline by airline. But we don’t want people to rush out here and wait in line for a lengthy period of time and find out their flight is canceled,” said Lea.
He adds information on the flight display system isn’t accurate, because it’s all connected or are down. He says it’s best to reach out to the airline by phone, app, or website.
In addition, even when the issue is fixed, there will be a domino effect in order to play catch up with all of the flight cancellations.
“Even when people get through, I can’t tell you that they might not see delays on the other side of security where they might be impacted,” said Lea.
At 5:25 a.m. Friday, ABC News reported 540 flights in the country had been canceled. At 6:54 a.m., that number had grown to more than 1,000. FlightAware reported more than 2,200 flights canceled across the country by midday and 3,500 worldwide.
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A handful of people trying to fly out for a sports tournament, for work, or family spoke with 5 EYEWITNESS NEWS on Friday.
“It would suck — it’s our final season,” said one girl trying to get to Indiana for a lacrosse tournament.
“I’ve flown quite regularly. This is worse than when I was in Atlanta last week, and that’s always busy,” said another woman.
According to an alert from the Federal Aviation Administration on Friday morning, American, Delta and United Airlines asked for a global ground stop on all flights. Sun Country also issued a statement, canceling flights until 7 a.m. Friday, adding that more delays and cancellations are possible.
Shortly after 5:30 a.m., United Airlines said it was resuming some flights but to expect schedule disruptions throughout the day. The company has issued a waiver to make it easier for customers to change travel plans.
American Airlines also issued a statement, saying as of 4 a.m., it had been able to safely re-establish flight operations.
Shortly before 7 a.m., Delta said it had resumed some flight departures, but delays and cancelations are expected to last throughout the day. In addition, a travel waiver has been issued for all passengers who had a flight scheduled to leave on Friday, with the fare difference for customers being waived when rebooked for flights on or before July 24 in the same cabin of service as originally booked. However, if air travel is rebooked for after July 24, any fare difference will be collected when the flight is booked.
Allegiant and Spirit Airlines have canceled their ground stops.
The U.S. cybersecurity company Crowdstrike has admitted to being responsible for this issue and said a fix has been deployed, adding it isn’t a cyberattack.
“I want to personally apologize to every organization, every group and every person impacted by this. We understand the gravity of the situation,” Crowdstrike CEO George Kurtz said in an interview on CNBC.
RELATED: Widespread technology outage disrupts flights, banks, media outlets and companies around the world
Mark Lanterman, a former U.S. Secret Service agent who is now the chief technology officer at the Minneapolis firm Forensic Services, called the incident “a reminder of just how fragile our critical infrastructure is when it relies on one vendor’s products.”
He says a new patch has been issued but foresees the ripples will be felt for some time as systems fire back up.
“I think this is going to have repercussions,” Lanterman said. “I’m going to say at least for several days.”
Banks, including financial companies such as Visa, as well as hospitals and hotels were affected by the outage, as well as online retailer Amazon and home security system company ADT.
RELATED: Services down across multiple state agencies, counties due to ongoing tech outage
Although planes were disrupted on Friday, Metro Transit said its trains and buses were operating as scheduled, despite the outage messing up its real-time trip information and other applications.