Xcel Energy to suspend service disconnections amid COVID-19 outbreak

Xcel Energy announced on Sunday it would not be disconnecting any residential customers’ electricity or gas until further notice due to the coronavirus outbreak.

The company said it was taking the step to suspend all service disconnections so customers would be guaranteed power at home for self-isolation, quarantines and social distancing. It also said it would work with customers to come up with payment plans if they have difficulty paying their bills.

"We want to assure our customers that as part of our commitment to the communities we serve, we’re here to support them during this difficult time," said Brett Carter, executive vice president for Xcel Energy. "The energy grid is essential to the nation’s critical infrastructure and we’re taking a well-planned, heightened approach to all threats, including COVID-19."

Full coronavirus coverage