Fire causes Wells Fargo customers to lose access to accounts

This Nov. 29, 2018, file photo shows a Wells Fargo bank location in Philadelphia. Wells Fargo customers are experiencing issues with accessing online or mobile banking as well as other banking services, after a fire happened at one of the bank’s data centers. Photo: AP Photo/Matt Rourke, File
This Nov. 29, 2018, file photo shows a Wells Fargo bank location in Philadelphia. Wells Fargo customers are experiencing issues with accessing online or mobile banking as well as other banking services, after a fire happened at one of the bank’s data centers.

February 08, 2019 02:33 PM

Wells Fargo customers experienced issues with accessing online or mobile banking as well as other banking services nationwide, after a fire happened at one of the bank's data centers.

Wells Fargo on Thursday blamed the technical issues on smoke, which was "detected following routine maintenance."

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It is unknown how many Wells Fargo customers have been impacted, but the fire at the unspecified location has caused reported outages to Wells Fargo's mobile banking app as well as its online banking portal.

The company said Friday that the issue caused some transactions and balances to not show up online, but said the transactions were processed normally. It also said the issue has been corrected and transactions are now visible.

RELATED: Wells Fargo reports issues with online banking, mobile app

The incident happened at a data center in Minnesota at around 5 a.m. CST and was under control starting at 9 a.m.

Twitter complaints about Wells Fargo being down were nationwide, particularly in the parts of the country where Wells has a large presence, like the South, California and the East Coast.

San Francisco-based Wells Fargo, the nation's third-largest bank, can't seem to catch a break when it comes to its customer service issues over the last few years. The bank has been plagued with scandals over its sales practices, attaching insurance contracts to auto loans that did not need it, and putting homes into foreclosure where it shouldn't have happened.

Wells Fargo said its branches will extend their hours by one hour this Friday and Saturday, and will have additional staffing in contact centers to service customers' needs.

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Credits

Associated Press

(Copyright 2019 by The Associated Press. All Rights Reserved.)

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