Wells Fargo branches to remain open later after system issues

Wells Fargo branches to remain open later after system issues Photo: AP Photo/Matt Rourke, File

February 09, 2019 08:13 AM

Wells Fargo says all 5,500 branches will stay open one hour later on both Friday and Saturday in order to service customer needs and address any concerns after system issues that arose Thursday.

Customers experienced issues with accessing online or mobile banking as well as other banking services nationwide, after what the company said in a release was an automatic power shutdown at one of Wells Fargo's main data-center facilities.

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The incident happened at a data center in Minnesota at around 5 a.m. CST and was under control starting at 9 a.m.

The power shutdown was triggered by a "smoke condition created by routine maintenance in the building," according to the release.

The release said Wells Fargo ATM services have been restored and are available for customer use and customers can use their Wells Fargo credit and debit cards for purchases. It said mobile and online banking systems are operational, but are still experiencing intermittent delays. And some features such as consumer credit card and mortgage balance remain unavailable.

"I apologize to our customers and team members for the inconvenience caused by yesterday's system issues," Wells Fargo CEO and President Tim Sloan said in a statement.

"While we restored operations throughout the day and continue to address customer concerns, our recovery from these issues was not as rapid as we or our customers would have expected. We will review the system issues in detail, and do all we can to ensure that this type of disruption doesn't happen again. Our dedicated team members stand ready to serve our customers in branches, 24 hours a day in our contact centers, and at offices across the country."

The Associated Press contributed to this story.
 


 

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