'We just can't get ahead': Delays with MNLARS continue

December 18, 2018 04:13 PM

Officials continue to work through issues involving the Minnesota Licensing and Registration System (MNLARS), its system for vehicle licensing.

Minnesotans have been subject to long delays in processing driver's licenses, vehicle titles and registration since MNLARS launched in July 2017.

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Minnesota IT Services and the Department of Public Safety have been working together to fix the problems and address the concerns.

Commissioners for both of those departments gave lawmakers an update on Tuesday.

They admitted there have been "bumps in the road" with MNLARS and said there is still work to be done.

"Driver and Vehicle Services is able to triage to bring down turnaround times momentarily," said DPS Commissioner Mona Dohman, "but we just can't get ahead."


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According to DVS officials, the workload for vehicle titles was at an all-time high at the beginning of 2018, taking the department about 90 days to turn around a title application. They say they are now able to get most titles issued in 40 days or less.

As for driver's licenses, they're still working within a 120-day window.

"How can we continue like this? It's crazy," Rep. Paul Torkelson, chair of the House Transportation Finance Committee, said.

Those with Minnesota's IT Services and the Department of Public Safety said they continue to deal with staffing issues, which contributes to some of the backlog.

They also reported they were running out of money to fix MNLARS.

It cost $93 million to get the system up and running in 2017. This past May, lawmakers approved more than $9 million in emergency money but the governor vetoed a bill that would have given nearly $14 million more.

Senator Scott Newman said, "I anticipate the MNLARS problem, from a funding standpoint, is going to be extremely difficult in the 2019 session."

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Alex Jokich

Copyright 2018 - KSTP-TV, LLC A Hubbard Broadcasting Company

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