June 09, 2018 09:37 PM
It may be several more months before a downtown Minneapolis post office damaged by fire can reopen.
Weeks after the location shut down, some customers claim their mail is missing.
"It is frustrating," said David Riviera, who claims some of his mail is missing.
With broken glass and notices all over the building, the Loring Postal Station is still closed for business.
"It looks like someone broke in," said Jami Watson, a Minneapolis resident. "It's a little inconvenient."
Watson tried to do business at the post office Saturday morning.
"I had a package to pick up and it said to come here and I knew it was previously closed, but it's still closed now," Watson said. "So I guess I have to go to a different post office."
Daily operations shut down at the 12th Street location after a fire the night of April 21. Investigators said there was damage to some machinery and paper. Still, some customers claim they're missing mail.
"I've had mail not show up and I've tried to contact them and they have not responded to me," Riviera said.
The United States Postal Service confirms that they have received questions regarding potentially missing mail. Riviera is one of them and he's upset with the lack of communication.
"They've never notified us or left us any notices in our mailbox from the postmaster that the post office was closed," Riviera said.
The Postal Service believes the worst of it is the extensive smoke damage inside the facility. They say investigators are still going through the decontamination process, but any salvageable mail will be delivered once they can get in there.
"I just want transparency," Riviera said.
In the meantime, customers are encouraged to temporarily use the post office on First Street in downtown Minneapolis. But Riviera hopes he's in the loop moving forward.
"I receive business mail here at my residence so it's doubly important to me that I know what's going on with my post office," Riviera said.
The cause of this fire is still under investigation.
The Postal Service recommends if anyone is missing mail to contact the sender or begin a claims process.
Updated: June 09, 2018 09:37 PM
Created: June 09, 2018 05:38 PM
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