AG Swanson files lawsuit against Bloomington computer repair company

In this, Monday, Dec. 12, 2016, file photo illustration, a person types on a laptop, in Miami. Photo: AP/Wilfredo Lee
In this, Monday, Dec. 12, 2016, file photo illustration, a person types on a laptop, in Miami.

January 03, 2019 11:35 AM

Minnesota Attorney General Lori Swanson has filed a consumer protection lawsuit against a Bloomington-based computer repair company, alleging the company has engaged in a "tech support scam," according to court documents. 

The lawsuit was filed against Teknicians, Inc.

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According to the lawsuit, Teknicians used pop-up windows that misled computer owners into believing their computers had viruses or malware.

The lawsuit said when consumers called the company, the company was able to gain remote access to the consumer's computer and continue to mislead the computer owner into "believing that their computer's data and operations were severely compromised by computer viruses and malware." 


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The lawsuit says Teknicians would then tell consumers they must purchase the company's services or products, requiring the consumer to make an up-front purchase. 

After filing the lawsuit, Swanson's office issued a warning regarding computer tech scams

"People should be on guard against tech support scams that use fear tactics to convince them to pay hundreds of dollars to remove non-existent viruses or malware," Swanson said in a statement. 

KSTP was unable to reach Teknicians for comment. 

If you have been impacted by this scam and would like to speak about it, you can reach KSTP's Matt Belanger at mbelanger@kstp.com. 

 

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