Marriott: Starwood database hacked, roughly 500 million guests affected

November 30, 2018 05:49 PM

The information of roughly 500 million people who have stayed at Marriott-Starwood hotels has been compromised, according to an ABC News report.

Representatives of hotel chain Marriott state they have uncovered unauthorized data access that has been taking place within its Starwood network since 2014.


Marriott and Starwood merged in November 2015.

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According to ABC news, credit card numbers and card expiration date information was accessed. Additionally, for about 327 million people, exposed information included combinations of name, mailing address, email address, passport number, Starwood Preferred Guest account number, date of birth, gender, hotel stay arrival and departure, reservation date and communication preference information.

The breach, which was discovered in September, occurred when an individual, or individuals, had copied and encrypted guest information and tried to remove it, ABC News reports.

If history is any indicator, the Marriott data breach will likely result in lawsuits. Below are the outcomes of lawsuits filed in response to several high-profile data breaches.

Marriott has established a website and call center for those who believe they are at risk.

Email notifications to those who may have been affected will begin rolling out Friday.

The New York Attorney General is opening an investigation into the breach.

Marriott issued a statement, which read, in part:

Marriott deeply regrets this incident happened. From the start, we moved quickly to contain the incident and conduct a thorough investigation with the assistance of leading security experts. Marriott is working hard to ensure our guests have answers to questions about their personal information with a dedicated website and call center. We are supporting the efforts of law enforcement and working with leading security experts to improve. Marriott is also devoting the resources necessary to phase out Starwood systems and accelerate the ongoing security enhancements to our network.

Starwood operates hotels under the names W Hotels, St. Regis, Sheraton Hotels & Resorts, Westin Hotels & Resorts, Element Hotels, Aloft Hotels, The Luxury Collection, Tribute Portfolio, Le Méridien Hotels & Resorts, Four Points by Sheraton and Design Hotels. Starwood branded timeshare properties are also included.

The Associated Press contributed to this report.

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Rebecca Omastiak

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