Sun Country Sent Plane to Vegas But Forgot the Luggage

Sun Country Sent Plane to Vegas But Forgot the Luggage Photo: KSTP

June 08, 2018 04:22 PM

Sun Country Airlines Flight 117 arrived in Las Vegas Thursday night, but somehow made the journey without any of passengers' checked luggage.

A Sun Country spokesperson said it was an error that was realized pretty quickly.

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RELATED: Sun Country to Revamp Seats, Eliminate First Class

Sun Country is working with customers to refund bag fees and are offering a $50 voucher.

The spokesperson added the airlines is working to get the bags to customers as quickly as possible. KSTP learned Friday all 168 passengers on board the flight received their bags Friday. 

Sun Country said most passengers had to pick those bags up from the airport, while the rest had them delivered to them. 

Sun Country got heat after passengers were stranded in Mexico during an April blizzard and not offered return flights with the carrier home since the seasonal flight service had ended.

RELATED: Sun Country Passengers Stranded in Mexico Because of Snow, Timing of Seasonal Flights

Later in  an email to employees, Sun Country President and CEO Jude Bricker called this decision a mistake.

"With hindsight, we should have flown a rescue flight to MZT as service options are limited," he wrote.

RELATED: Sun Country CEO: Should've Flown Rescue Flight to Stranded Passengers, Will Offer Refunds

"SJD has more service options and we felt the best option for those customers was giving them a full roundtrip refund on their Sun Country flight to make alternative arrangements as quickly as possible. Either way, for these routes we should have been reachable and covered their transportation costs if we didn't fly them home," the email read.

Sen. Tina Smith called on Federal Transportation officials to review the performance of Sun Country during this event.

Credits

Theresa Malloy

Copyright 2018 - KSTP-TV, LLC A Hubbard Broadcasting Company

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