Good news for Sun Country passengers: lower change fees

Good news for Sun Country passengers: lower change fees Photo: KSTP/File

Updated: July 11, 2019 02:32 PM

Sun Country Airlines announced on Thursday a reduction in the cost to change flights after booking.

According to a release sent out by the company, Sun Country will waive the change or cancellation fees on all reservations 60 or more days before departure.


For travel that's less than 60 days away, the Eagan-based airline will significantly reduce the change fees. It's a policy change the company said was made possible by the airline's new technology system, which gives customers greater control over managing their reservations online.

RELATED: Sun Country: 19 new nonstop flights to be added in 2019

"We are excited to offer this flexibility to our guests as they start thinking about their holiday and spring break travel," said Sun Country Airlines CEO Jude Bricker in a statement. "At Sun Country, we're continously focused on improving the customer experience, and we hope these changes will provide peace of mind to our guests that they have options if plans change."

The new change fees apply to each passenger on each flight direction:

  • Free if made 60 or more days before travel
  • $50 if made 14 to 59 days before travel
  • $100 if made less than 14 days before travel

Sun Country passengers will only be able to change their reservations online if they booked directly through Sun Country rather than a third-party aggregator, like Expedia, which takes control over the bookings away from the airlines.

Before the change, the airline charged $60 on changes made more than 60 days in advance and $120 per person, per direction on changes made closer to the date of travel.

RELATED: After weekend cancellations, some Sun Country customers say they won't fly the airline again

Thursday's announcement comes after a series of misteps for the company, including a cancellation of multiple flights the weekend of June 29. Last month, it changed to a new technology system aimed at modernizing the services it can provide customers, but it hit a few glitches that resulted in poor communication with customers after flight cancellations.

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