LL Bean Dropping its Unlimited Returns Policy

In this March 16, 2016, file photo, shoppers exit the L.L. Bean retail store in Freeport, Maine. Photo: AP/ Robert F. Bukaty
In this March 16, 2016, file photo, shoppers exit the L.L. Bean retail store in Freeport, Maine.

February 09, 2018 08:09 AM

L.L. Bean's generous return policy is going to be a little less forgiving: The company is imposing a one-year limit on most returns to reduce abuse and fraud.

Executives tell The Associated Press that returns of severely worn items, including some retrieved from trash bins or purchased at thrift stores, have doubled over five years.

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Under the new policy announced Friday, the company will accept returns for one year with a proof of purchase and will continue to replace products for manufacturing defects beyond that.

RELATED: LL Bean's Beloved Duck Boots Expecting Record Holiday Season

The Maine-based outdoors retailer anticipates taking some heat from those believe the company is backing away from founder Leon Leonwood Bean's satisfaction guarantee. But company officials say he never intended for it to become a lifetime replacement policy.

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The Associated Press

(Copyright 2018 by The Associated Press. All Rights Reserved.)

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