Comcast/Xfinity to issue refunds to settle Minnesota lawsuit

This Jan. 24, 2019, file photo shows a Comcast truck in Pittsburgh. Photo: AP/ Gene J. Puskar
This Jan. 24, 2019, file photo shows a Comcast truck in Pittsburgh.

Updated: January 15, 2020 12:56 PM

Thousands of Comcast/Xfinity customers in Minnesota will receive refunds and debt relief to settle a lawsuit alleging it overcharged customers for cable.

Minnesota Attorney General Keith Ellison said Wednesday that 15,600 Minnesotans will receive refunds and an additional 16,000 will get debt relief. Minnesotans that Comcast overcharged at any time since 2013 can complete a contact form on the Attorney General's website as the first step in the refund process.


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Ellison said the refunds and debt relief are worth millions of dollars. The settlement also requires Comcast to change its advertising practices to disclose the full amount customers will be charged for service.

Jill Hornbacher, Director, External Communications for Comcast issued the following statement to KSTP:

"Today's settlement with the Minnesota Attorney General reflects our ongoing efforts to improve the customer experience.  While we disagree with the allegations initially made in the lawsuit – which do not reflect our policies and practices – we agreed to settle because we are committed to partnering with Attorney General Ellison and others who share our commitment to improving the experience of our customers in all respects.  We believe this settlement agreement furthers that shared goal."

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Associated Press

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