Comcast to cut over 230 jobs due to shift in Minnesota call centers

This Jan. 24, 2019, file photo shows a Comcast truck in Pittsburgh. Comcast Corp. reports earns on Thursday, April 25. Photo: AP/ Gene J. Puskar
This Jan. 24, 2019, file photo shows a Comcast truck in Pittsburgh. Comcast Corp. reports earns on Thursday, April 25.

Updated: September 11, 2019 06:48 PM

Comcast Corp. is reshaping its call center operations in the Twin Cities and eliminating up to 235 jobs, about 10% of its employees in the state.

According to a memo sent out by the company to its employees, the cable-TV and internet provider notified officials on Wednesday of the action. The layoffs are expected to be completed on Dec. 14, 2019. Eligible employees will have the opportunity to apply for and transfer to internal positions at the same location or transfer to other Comcast locations.


Comcast is moving a call center in Minnetonka, where employees mainly deal with customer loyalty incentives and other matters, to a building near downtown St. Paul that has been the company's main office in Minnesota for the last few years.

Meanwhile, the operations of a call center that's already in the St. Paul office, which focuses on marketing and getting new customers set up with cable and internet service, are being shifted to other Comcast offices in Texas and Colorado.

Employees in the Minnetonka center automatically have the chance to move to St. Paul. Those in St. Paul call center will have the opportunity to take jobs in the operation that's moving there from Minnetonka.

The company told the Minnesota Department of Employment and Economic Development (DEED) that the net effect of the actions could lead to the loss of work for up 235 people.

Comcast will offer jobs, and pay for relocation, in Houston and Colorado Springs to the call center workers now in St. Paul. To those who opt not to move or don't make the cut for ongoing jobs in St. Paul, Comcast will pay severance and help with outplacement services.

Workers in Minnetonka who don't want to work in St. Paul will have the chance to apply for other Comcast jobs in Minnesota or around the country, the company said.

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