November 15, 2017 12:31 PM
Those frustrated with the Minnesota Licensing and Registration System rollout will be able to voice their concerns with lawmakers Wednesday.
The state rolled out the $90 million system this summer. Since then, hundreds of people have filed complaints over delays, incorrect charges and receiving the wrong plates.
The meeting Wednesday is expected to draw many people concerned about the amount of time they've spent waiting in lines or on the phone, receiving tabs and title late, or not being able to submit payments.
Recently, dozens of customers in Maple Grove were turned away due to "intermittent problems" with the system.
However, Maple Grove residents aren't the only ones experiencing issues. A website set up by the Minnesota House Republicans has taken complaints from Brooklyn Park, Roseville, St. Peter, Woodbury, and others.
Gov. Mark Dayton said while the rollout hasn't been perfect, he insists about 99 percent of transactions are processed smoothly
However, not everyone is convinced, especially those who listened to problems with MNLARS at a committee hearing in September.
"Nobody likes to complain, but we have a whole bunch of Minnesota residents that have told us, 'We have a problem,'" Rep. Dave Baker (R-Willmar), said.
A Senate committee is expected to ask the Department of Public Safety why those issues are occurring and what's being done to fix them.
Anyone dealing with MNLARS problems was able to testify at Wednesday's hearing, which began at 10:30 a.m. at the Senate building.
Senate committee listening to testimony on issues with MNLARS (vehicle titles, tabs, etc).— Kirsten Swanson (@KirstenKSTP) November 15, 2017
Leaders hearing from deputy registrars, auto dealers and customers. All say there are major issues with the system.@KSTP pic.twitter.com/xoYXo2notw
Updated: November 15, 2017 12:31 PM
Created: November 15, 2017 05:38 AM
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