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MnSure Makes Move to Expedite Life Change Requests for Policies

Updated: 08/21/2014 11:15 PM
Created: 08/21/2014 6:12 PM KSTP.com
By: Joe Augustine

More than 3,700 people in Minnesota are waiting for changes to be made to their health insurance.

They purchased private health insurance through the state health exchange known as MNsure. The enrollment period for health insurance ended in April, but people can change or add to their plans if they qualify for "Life Events."

There is a backlog of the life event change cases.

"Is it acceptable that we have as many life event cases outstanding as we do right now? No," said MNsure spokesperson Jenni Bowring-McDonough.

MNsure installed new software this month to help expedite the process. The state closes roughly 100 cases a day.

A mother in Minneapolis waited four months for MNsure to add her newborn son to the family's insurance plan.

"I'm not sure where it went wrong in adding him, but I just want to get him insured so we can pay our bills," Elisabeth Emmerich said.

MNsure officials tell us about 350 people are waiting to add a person to their coverage. They say most of the cases involve things like an address change.

MNsure added ended up adding Emmerich's son Maxwell to the plan Thursday after 5 EYEWITNESS NEWS asked about the delay.


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