MNsure Chief Using Offseason to Regroup

Created: 04/30/2014 5:38 AM
By: Jennie Olson

The man who runs Minnesota's online health insurance marketplace says there is plenty of work ahead as it prepares for a new round this fall of trying to sign up as many residents as possible, as smoothly as possible.
MNsure struggled last fall with a balky website and lengthy call center waits. It was running much better by the time open enrollment ended March 31. Now interim CEO Scott Leitz is using the offseason to regroup for a new round of open enrollment that starts Nov. 15.
He says the top priority had been fixing the parts that consumers use. He says much of the attention now will turn toward providing a stronger operation behind the scenes for the counties, insurers, brokers and navigators who help consumers sign up.

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