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MNsure is Officially Up and Running

Updated: 01/02/2014 6:55 AM
Created: 01/01/2014 4:13 PM KSTP.com
By: Todd Wilson

MNsure is now officially up and running on this first day of 2014.

About 53,000 have enrolled as of Dec. 27 and every one of those folks were able to go to the doctor Wednesday.

About 7,000 of the 53,000 still need to pay the first month’s premium by Jan. 10 in order to finalize their coverage for the month. So, if there is a reason you need to go to a hospital or clinic for whatever reason, here is something else you need to know.

"My understanding is if they don't have cards that DHS is going to be staffing the call center for providers if they happen to show up at a provider. They can come with a letter of eligibility if they have that," MNsure interim CEO Scott Leitz said.

Department of Human Services (DHS) staffed the call center Wednesday.

"Both for consumers who have questions but also for providers who have questions as to whether an individual is covered so that they can call and that the people back at the DHS offices can do a quick eligibility check to make sure they are enrolled in the program," Leitz said.

On the first day MNsure says, they have gotten 680 calls with a wait time of about 17 minutes. The call types cut across a number of topics from a password reset to technical help to assist with enrollment.

Health care providers such as hospitals or clinics haven't been calling with questions.


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