Minnesotans Frustrated by MNsure Glitches and Errors

Updated: 12/12/2013 5:38 PM
Created: 12/12/2013 4:22 PM
By: Todd Wilson

People across the metro have called us and sent emails complaining about MNsure problems.

Governor Dayton says it needs to be fixed, and so does a woman we met with in Lake Elmo.

Cathy Lee Gierke says she was lucky enough to create her MNsure account and that's it. Because the next time she tried to go into her account, it opened up a new application. When she clicked on the 'enroll without discount option,' it gave her an error. She tried to find another way to enroll, but was stumped. That's when she called MNsure.

"We went through everything that I tried and she couldn't figure it out either how I was supposed to enroll," she said.

Gierke says enrolling by Dec. 23 is of the utmost importance for her. "I have insurance that is going to switch over from a $280 policy to a $400 policy by January first," she said.

What's irritating some people even more now is the news that MNsure Executive Director April Todd-Malmlov went on vacation during a time when MNsure was under heavy scrutiny for enrollment problems. Todd-Malmlov went to the coastal Latin American country of Costa Rica late last month.

We asked MNsure about the trip and a spokeswoman sent KSTP this statement: "April Todd-Malmlov was out of town for eight business days at the end of November. Members of the MNsure board were aware of her absence. She was available via phone and email and communicated with staff on a daily basis, providing leadership and direction as needed."

We asked Governor Dayton about her vacation. He told us she reports to the MNsure board.

"It's obviously a critical time for MNsure and it's her responsibility."

Gierke says she's not happy the MNsure director was on vacation while she was struggling.

"If she really is the person that could have an impact on it, it's surprising she would do that," she said. 

Minneapolis/St. Paul

50° | 46°
  • Feels like: 35° F
  • Wind: SE 13mph
  • Humidity: 55%
  • Thu Mainly cloudy and rainy
    58° | 42°
  • Fri Mostly sunny
    52° | 37°
  • Sat Partly cloudy
    52° | 36°
  • Sun Windy with a few showers
    50° | 38°