MNsure's Assiters Directory Launches, Confuses Assisters
An ad published in a few Minnesota newspapers Wednesday reads, "Confused about health care? Call Tim Marks." Problem is, Insurance Broker Tim Marks is confused about health care too.
"MNsure hasn't cooperated to get us to the point where we can actually assist somebody," he said.
Marks is listed in MNsure's "assister directory," which launched Wednesday, along with Jeff Anderson. Both work at North Star Resource Group in Minneapolis. The assisters are agents, brokers, or community groups who are approved by MNsure to give users in-person assistance, but we asked Anderson what he'd do if someone called for help.
"That's the million dollar question," he answered. "I'd like to help them with whatever I can but apparently I'm going to have to wait a couple of weeks to do any activity or walk through the process with them."
Anderson is basing that statement on an email MNsure sent him Tuesday. The brokers have gone through training, but the email says they'll be able to help clients "in a week or two." So if they can't help now, they want to know why their names are published now.
"The communication we received from MNsure," Anderson explained, "it's just been lacking all around."
When asked for comment, MNsure officials issued the following statement: "The brokers listed on the MNsure website's Assisters Directory have passed the required certification tests and are fully licensed in the state of Minnesota. Therefore, they are able to assist Minnesotans on behalf of MNsure. MNsure has communicated throughout the certification process with our roster of agents/brokers, and will continue to do so in the coming days and weeks."