State Computer Problem that Caused Hassle for Drivers Mostly Resolved

July 25, 2017 06:18 PM

A state computer system upgrade is causing a headache for some drivers.  

Six Driver and Vehicle Services offices around the state closed Tuesday because of a computer problem related to an upgrade last week, and others were having trouble conducting transactions.


The Department of Public Safety was supposed to have the DVS computer system back up and running Tuesday. 

Driver Daniel Neal couldn't get new plates because of the issue. 

"This is going to cause headache for everybody," Neal said. "I don't even know what to say, man. It's so frustrating."

On Tuesday afternoon the safety department said the new system is now up and running, though some issues it doesn't consider serious remain.

The DPS released this statement Tuesday afternoon:

The vehicle services portion of the new computer system is up and running. 

More than 1,500 titles and 3,700 registrations have been processed. There are some issues that we are working through, but they are not serious. 

Some deputy registrars have not completed entering and validating their inventory. This is the inventory of license plates and renewal stickers they have in their office.  As a result, some of those offices have limited services or they have decided to close. Six of the 175 deputy registrar offices have notified us that they are closed today. Deputy registrars are locally owned and operated.

All deputy registrar offices that have completed the inventory process are issuing license tabs, license plates, and processing title transactions. And all DVS offices are fully operational. Online tab renewal is also working. 

Because deputy registrar offices are locally owned and operated, customers should contact their local office for hours and service availability. Contact information is available online for each location

Reminders for Customers 

· Customers should allow extra time for an office visit as everyone adjusts to the new system.

· As always, customers need to bring all documentation required to successfully complete the transaction.

DPS-DVS is replacing the system used for motor vehicle and driver's license transactions and record information. The motor vehicle portion of the new system is being implemented now. The driver license portion will be implemented next year. The system is replacing a 30-year-old mainframe computer system.  The new system will reduce turnaround time for title transactions and customers will leave the office knowing their vehicle record has been updated in real time instead of experiencing a delay in the process.


Joe Mazan

Copyright 2017 - KSTP-TV, LLC A Hubbard Broadcasting Company


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