Minnesota Attorney General Files Lawsuit Against CenturyLink for High Billing

July 12, 2017 05:41 PM

Minnesota Attorney General Lori Swanson announced a lawsuit against CenturyLink Wednesday which claims the company billed customers higher dollar amounts than agents quoted them.

The company would "often" refuse to honor those quotes, when customers called about billing discrepancies, Swanson's office said in a press release.


The complaint gives several examples of customers' accounts of pricing discrepancies. The press release used as an example that a man from Blaine was quoted a base monthly rate of $39.97 for cable service but charged $71.97. 

"Shopping for Internet and cable TV service isn't easy if companies don't give straight answers about the prices they will charge," Swanson said in a statement.

The lawsuit was filed in Anoka County District Court. CenturyLink is a Louisiana-based company. 

According to Swanson's office, the company had internal records which acknowledged the problem. 

"There are not enough people to do the work," one CenturyLink email said. The worker stated she had a "whole pile of Minnesota complaints to go through. ... They usually come in groups of 10."  

A CenturyLink spokesperson, Mike Molzen, issued a response Wednesday afternoon: "We have been cooperating with the Minnesota Attorney General's Office since its inquiry began and have provided all information requested. We are disappointed that the Attorney General has chosen a press conference to communicate her concerns instead of contacting CenturyLink directly. We take these allegations seriously and will review and respond in due course." 

How to File a Complaint with Attorney General's Office

  • To report a claim, call the attorney general's office at 651-296-3353 or 800-657-3787.
  • Complaints can also be downloaded from the office's website and mailed to 445 Minnesota St., St. Paul, MN 55101. 


Theresa Malloy

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