June 12, 2017 06:35 PM
The state of Colorado recently sent a cease and desist order to Heritage Cremation Provider LLC, a company at the center of a KSTP investigation conducted earlier this year.
The document, effective June 6, orders the Colorado-based cremation company to cease and desist "from any further acts for which a registration to practice as a funeral home is required."
The company's registration to do business as a funeral establishment in Colorado is currently suspended.
However, 5 Eyewitness News has learned the company's website is still live and operators were still answering the company's 1-800 number as recently as Monday afternoon.
One operator said Heritage Cremation Provider was acquired by a company called "Legacy."
In February, the Minnesota Department of Health announced it was investigating the company after families accused Heritage Cremation Provider of not picking up the remains of their deceased in a timely fashion, according to a KSTP investigation.
In May MDH sent a warning letter to the company requesting that it "disclose that you are not licensed to provide mortuary science in Minnesota," and to "cease providing licensed activities in Minnesota."
One unsatisfied customer isn't sure if that will help. Pamela Thein made arrangements with Heritage Cremation Provider in March of 2015, after her father passed away. She says they never showed up.
"It was a nightmare. They didn't do anything they said they would do. The nurses from the VA kept calling, saying nobody has picked up your father's body. It was terrible," she said.
Additionally, a Wisconsin Funeral Directors Association attorney stated several members had financial issues in their business dealings with Heritage Cremation Provider.
"We've had several Wisconsin funeral homes that have never been paid by Heritage Cremation Provider," Michael Sharkey, WFDA general counsel, said at the time.
The recently-filed cease and desist letter states the company's registration will remain suspended "pending proceedings to determine whether (the company)'s registration to practice as (a) funeral establishment should be further disciplined."
Rebecca Omastiak and Ellen Galles
Updated: June 12, 2017 06:35 PM
Created: June 12, 2017 10:30 AM
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