January 04, 2018 06:08 PM
Officials gathered during a public meeting Thursday morning to discuss ongoing issues with the Minnesota Licensing and Registration System (MNLARS).
The Senate Transportation Finance and Policy Committee meeting, at the Minnesota Senate Building in St. Paul, centered on the frustrations felt by many over the state's online system rollout.
KSTP Chief Political Reporter Tom Hauser reported meeting attendees said only marginal improvements to the system have been made despite persisting issues.
A MN Senate committee is hearing that the MN License and Registration System ( MNLARS) is making only marginal improvements after months of problems. The head of the MN auto dealers says it's still a "disaster." pic.twitter.com/OFmoWfAa9a— Tom Hauser (@thauserkstp) January 4, 2018
"We no longer think it's a bad launch," Scott Lambert, of the Minnesota Auto Dealers Association, said in the past. "We think it's a bad program. It's a tapestry of workarounds, temporary fixes and patches."
How would you like to see state lawmakers address ongoing problems with MNLARS? You can send your thoughts to Gov. Mark Dayton, Sen. Paul Gazelka and House Speaker Kurt Daudt below.
The meeting Thursday was another chance for car dealers, deputy registrars and members of the public to continue describing their experiences with MNLARS.
Cindy Geis, with the Minnesota Association of County Officers, said MNLARS hasn't been down as frequently as in the past and that processing times are improving. Geis said her deputy registrar in Scott County, though, is still running into problems issuing specialty plates and more.
"We've continued to extend ourselves to (Driver and Vehicle Services), so that we could collaborate with them and we could be part of the solution," Geis said. "Still, we have yet to be contacted to help test things out, to help the design of the system."
Republican Sen. Scott Newman, chair of the Senate Transportation Finance and Policy Committee, said he's been hearing similar complaints form people all over Minnesota.
"I've been hearing from deputy registrars, and they continue to be very unhappy with the functionality of this system," Newman said. "I am not confident, as I sit here right now, that DPS has been able to fix this."
In December, state Information Commissioner Thomas A. Baden and members of his staff testified that while they plan to launch software updates this month, it will be sometime this year before the issues are completely worked out, although they were unable to say exactly when that would be.
Updated: January 04, 2018 06:08 PM
Created: January 04, 2018 10:45 AM
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