BBB Revokes Accreditation of Chaska-Based MyPillow

Photo: Wikimedia Commons

January 02, 2017 07:17 PM

The Better Business Bureau of Minnesota and North Dakota (BBB) has revoked the accreditation of Chaska-based MyPillow.

The agency states that the company’s "buy one get one free" offers violate the BBB’s code of advertising because it can be construed that the deal is an everyday price. The BBB says that special offers need to be for a limited time.


Company officials say they were not able to immediately stop the "buy one get one free" offers but said they would make changes in 2017.

The BBB also said MyPillow shows images on boxes that do not match the products inside, and MyPillow is also accused of offering a full warranty when it wasn’t full.

The BBB revoked MyPillows accreditation on Dec. 15, and the company’s rating was lowered to an F.

Mike Lindell, CEO of MyPillow issued the following statement:

MyPillow was built on our dedication to our customers' satisfaction. We run sales and specials for our customers, so that we can give as many people as possible the chance to have a great night’s sleep. Naturally, I am terribly disappointed by the BBB's decision.   

When I started MyPillow more than 11 years ago, I handled each and every customer call personally. To this day, I train all of our customer service representatives with one thing in mind, we take care of our customers because we owe them our success. We have sold more than 25 million MyPillows, but we will continue to treat each and every customer like they are our only one.  

From myself and our 1,500 employees, we want to thank our loyal customers.


Nate Leding

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