Apple Apologizes for Secretly Slowing Older iPhones

In this March 9, 2015 file photo, Apple CEO Tim Cook talks about the iPhone 6 and iPhone 6 Plus during an Apple event in San Francisco. Photo: AP/Eric Risberg, File
In this March 9, 2015 file photo, Apple CEO Tim Cook talks about the iPhone 6 and iPhone 6 Plus during an Apple event in San Francisco.

December 29, 2017 06:43 AM

Apple apologized for secretly slowing down older iPhones, a move it said was necessary to avoid unexpected shutdowns related to battery fatigue.

Many customers had interpreted the move as a way to for Apple to juice demand for newer iPhone models, their suspicions fueled by the fact that the company didn't initially disclose the slowdowns or its reasons for them.

Advertisement

Apple also said it will cut the price of a battery replacement by $50 to $29 through next year. New batteries had previously cost $79 for those who didn't purchase the Apple Care maintenance plan.

"We apologize," the company said on its website . "We have never - and would never - do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."

The replacement plan begins in late January for anyone with an iPhone 6 or later that requires a new battery.

Apple said it will also issue an update to its operating system early next year to give users a better understanding of the health of their battery, so they can see if its condition is affecting performance.

Hostile customer reaction was swift after a report this month uncovered the intentional slowdown in speed tests. Only then did Apple acknowledge that the slowdown was due to a fix it rolled out last year. Shares dropped 2.5 percent Tuesday - also dinged by analysts predicting lower-than-expected demand for the iPhone X - and only partially recovered by Thursday.

At least five groups seeking class action status, involving consumers in Texas, Illinois, California and New York, have also sued the company in the wake of the slowdown revelation.

RELATED: Suit: Apple Slowed iPhones, Forcing Owners to Buy New Ones

Ben Bajarin, an analyst with Creative Strategies, said Apple found itself in a tough spot by having to explain what it did to cope with the reality that all lithium ion batteries degrade over time.

"The error - if anything - was not being more transparent," he said. "They were legitimately trying to make people's iPhones last longer."

Credits

The Associated Press

(Copyright 2017 by The Associated Press. All Rights Reserved.)

Advertisement

Brooklyn Park Missing Girl Found, Family has Lengthy History with Child Protection

Northern Wisconsin Dam Fails, Walker Issues State of Emergency in the Area

Bicyclist Struck by Vehicle Near Concordia Softball Field

Clouds, Cooler Weather Expected Tuesday

Roseville Becomes 11th City in State to Raise Tobacco Sales Age

Advertisement