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Updated: 06/12/2009 5:54 PM KSTP.com |
Viewer FAQ: Digital TV ReceptionThank you for being a KSTP and KSTC viewer. We have assembled the below information to help you resolve your DTV reception issue or get help from someone that can. If you need information about the converter box coupon program or need help installing your converter please skip past the FAQ below where you will find that type of information. FAQ - Digital TV Reception 1. I can receive all the digital TV stations except KSTP. I. Many Twin Cities TV stations have changed the channels they are broadcasting on and the Auto Channel Scan is needed to find them again.B. If the above doesn't fix the problem: Adjust the aiming of the antenna. I. Many TV’s and converter boxes will allow you to enter the UHF channel that KSTP broadcasts on which is channel 35. If your device allows you to do that and it says that it is 5-1 but it says “No Signal”, then reaim the antenna while someone is watching the TV for the best most consistent signal. C. If the above doesn’t fix the problem: Move the antenna to a new location that has better reception. I. Like cell phone reception, the best signal may be a foot away or several feet away from the current location and higher elevation is usually better.. D. If the above doesn’t fix the problem: Check your cable connections all the way from the antenna to the TV to make sure they are good and that there are no unneeded splitters in the line. I. Each time the signal is split it is divided by the number ports on the splitter, so splitters should be replaced with a distribution amplifier that can be purchased at Radio Shack. E. If the above doesn’t fix the problem: Replace the converter box with a Zenith or Insignia converter. F. If the above doesn’t fix the problem: Replace the antenna with a higher quality UHF antenna and then again follow the steps a - d above.
2. I can receive all the digital TV stations except KSTC. A. Do an Auto Channel Scan for the digital channels. I. Many Twin Cities TV stations have changed the channels they are broadcasting on and the Auto Channel Scan is needed to find them again. B. If the above doesn’t fix the problem: Adjust the aiming of the antenna. I. Many TV’s and converter boxes will allow you to enter the UHF channel that KSTC broadcasts on which is channel 45. If your device allows you to do that and it says that it is 45-1 but it says “No Signal”, then reaim the antenna while someone is watching the TV for the best most consistent signal. C. If the above doesn’t fix the problem: Check your cable connections all the way from the antenna to the TV to make sure they are good and that there are no unneeded splitters in the line. I. Each time the signal is split it is divided by the number ports on the splitter, so splitters should be replaced with a distribution amplifier that can be purchased at Radio Shack. D. If the above doesn’t fix the problem: Move the antenna to a new location that has better reception. I. Like cell phone reception, the best signal may be a foot away or several feet away from the current location and higher elevation is usually better. E. If the above doesn’t fix the problem: Replace the converter box with a Zenith or Insignia converter. I. Our testing has shown that the Zenith converter is the best performer when there is multipath interference. The Insignia is also manufactured by Zenith.
3. Why do some channels come and go? I. The first being that if the signal is below the threshold level of your receivers capability you will get no picture and when it is above the threshold you get a perfect picture. B. The key to getting good reliable reception is to get a much signal as possible and eliminate the reflections. This is done by: I. Using the proper antenna. C. There are technical issues with some TV’s and Converter boxes. I. Some over the air devices will lose their channel mapping for no reason and the channel will disappear until you rescan for the digital channels.
4. How do I rescan for the digital channels? A. Each TV and converter box manufacturer does it differently so you should refer to your operations guide for the device. I. If you don’t have the operations guide, most devices have a “menu” button that either gives the choice for “Setup” and then “Auto Tuning”, or “Antenna” and then “Auto Tuning”.
5. How can I get help installing my converter box?
6. Where should I aim my antenna?
IN-HOME DTV CONVERTER BOX INSTALLATION ASSISTANCE Do you need in-home assistance with installing your DTV converter box? The following Federal Communications Commission contractors and partner organizations may be able to assist you free of charge: G2 Communications. Inc. is providing assistance in Minnesota Green Planet Construction, Inc. is providing assistance in Minnesota KMAD Business Service, Inc. is providing assistance in Minnesota Best Buy is providing assistance in Minnesota Volunteers of America is providing assistance in the Twin Cities area The Metropolitan Area Agency on Aging is providing assistance for seniors in Carver, Hennepin, Washington, Scott, Anoka, Ramsey, and Dakota Counties. For assistance by phone, call 1-888-CALL-FCC (1-888-225-5322),
DTV WALK-IN ASSISTANCE CENTERS FCC contractor SIVA Systems, Inc. is offering free walk-in DTV assistance at the following sites, open through July 15, 2009: Brookdale Center Southdale Mall Maplewood Mall, 3001 White Bear Ave. N., St. Paul MN 55109
FCC DTV CLINICS Drop by the following DTV Clinics to receive assistance from representatives of the Federal Communications Commission: Anoka County Library, June 12 Shakopee Public Library, June 12 Douglas County Library, June 13 St. Cloud Public Library, June 13 Sun Ray Library, June 14 Willmar Public Library, June 15 East Lake Public Library, June 16 |
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