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Government says GM Owner Site was Faulty

Updated: 08/01/2014 7:36 PM
Created: 08/01/2014 7:12 PM KSTP.com

The government said Friday that General Motors vehicle owners should recheck the company's recall identification website if previous checks indicated their cars aren't being recalled.

The National Highway Traffic Safety Administration said GM's vehicle identification number, or VIN, look-up system has been incorrectly telling some owners that their cars aren't involved in recalls if parts for the repairs aren't ready. The system should have said the cars were under active recalls.

The agency said it asked GM to fix the problem, and owners checking Friday evening or later should see the correct information. Owners can also call the company for the correct information.

A message seeking comment was left for GM.

GM has issued 60 recalls covering 29 million vehicles this year. The company disclosed in February that it took more than a decade to recall small cars with faulty ignition switches. Since then, it has conducted a safety review that has resulted in dozens of recalls.

Starting Aug. 20, all automakers must have systems that allow owners to search recall information by VIN, NHTSA said.

GM's Web site: https://recalls.gm.com

(Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)

A screenshot of GM's recall website.

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