abc
QUICK LINKS:

Xcel Energy Warns of Call, Email Scams to Collect Payments

Updated: 04/29/2014 10:50 PM
Created: 04/29/2014 9:44 PM KSTP.com
By: Cassie Hart

A new scam is impacting Xcel Energy customers. It's an elaborate and aggressive one, which involves both phone calls and emails, according to Xcel.

Every month so far this year about 100 people reported they've been targets of the scam. It involves someone claiming to be an Xcel Energy representative, trying to collect a missed payment.

They threaten to turn off someone's power if they don't get a payment immediately, usually in the form of a pre-paid credit card.

Xcel says they will send a notice in writing to customers before power is ever turned off.

The scam has become so much of a problem; Xcel has set up a hotline.

Xcel says, as a rule of thumb, if you feel like there is any possibility that you are engaging with an impersonator, trust your instincts, stop the conversation and call 1-800-895-4999 to report the incident immediately.

Get tips on how to recognize and avoid scams here.


Heat Advisory

MN AREAS AFFECTED: Blue Earth; Brown; Carver; Dakota; Faribault; Freeborn; Hennepin; Le Sueur; Martin; McLeod; Nicollet; Ramsey; Redwood; Renville; Rice; Scott; Sibley; Steele; Waseca; Watonwan
Expires: 8/21/2014 8:00 PM

Minneapolis/St. Paul

Overcast
82°
90° | 70°
  • Feels like: 87° F
  • Wind: SE 10mph
  • Humidity: 71%
  • Fri Partly cloudy
    87° | 68°
  • Sat Occasional showers possible
    84° | 70°
  • Sun Scattered thunderstorms possible
    86° | 64°
  • Mon Plenty of sun
    76° | 60°

Video

KSTP NEWS