Optum Report Cites Major Problems with MNsure

Updated: 01/22/2014 6:51 PM
Created: 01/22/2014 1:06 PM
By: Leslie Dyste

An Optum report released Wednesday cites major problems with MNsure.

According to the report, "Program management structure and process is nonexistent." Optum says MNsure's management decision making was "occurring via crisis mode."

As for the overwhelmed call center, MNsure is still receiving 3,000 calls per day with average wait times of 50 minutes. The report says MNsure needs to more than double its call center staff.

Optum presents several potential fixes for MNsure's problems, but they could take anywhere from 12 to 24 months to complete.

Optum is a division of Minnetonka based United Health Group that has also been helping the federal government fix its health insurance website.

Click here to read the report.

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