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MNsure Ramps Up Call Center Staff for Upcoming Deadline

Updated: 01/21/2014 5:30 PM
Created: 01/21/2014 4:37 PM KSTP.com
By: Cassie Hart

MNsure is adding a dozen workers to help address an expected jump in call volume.

The state-run health exchange says it will began training the employees this week.

As of 4 p.m. Tuesday, the call center received 1,682 calls. The average wait time is just under 18 minutes, according to Jenni Bowring-McDonough of MNsure.

The deadline to get health insurance through MNsure is March 31; otherwise you'll have to pay a penalty.

MNsure is expecting a flood of calls in March.


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