Updated: 10/10/2013 11:25 AM
Created: 10/10/2013 11:05 AM KSTP.com
By: Maricella Miranda
The Cold Weather Rule takes effect Tuesday in Minnesota.
Under the rule, income eligible residential energy customers are protected from service disconnection from Oct. 15 through April 15 provided the disconnection would affect the customer's primary heating source.
Eligible customers must commit to a monthly payment not to exceed 10 percent of household income.
The rule protects residents from service disconnection during the winter, as long as residents take steps to ensure that protection, according to Xcel Energy. To avoid disconnection, customers who receive a notice of proposed disconnection must immediately contact the utility company and commit to a payment plan.
Xcel Energy will refer customers to local community energy assistance programs if needed.
For more information, Xcel Energy customers can call a 24-hour residential customer service line at 1-800-895-4999.